Shipping policy

Shipping & Delivery
We ship from Scotland, UK and deliver worldwide.

UK Shipping

• Standard Delivery: 2–5 business days

• Express Delivery: 1–2 business days

• Free shipping on orders over £30

EU Shipping

• Standard Delivery: 5–10 business days

• Customs charges or import duties may apply depending on your country. These are the buyer’s responsibility.

USA & Canada Shipping

• Standard Delivery: 7–14 business days

• Customs/import duties may apply and are the buyer’s responsibility.

Processing Times

• Orders are processed within 1–2 business days.

• You’ll receive a confirmation email with tracking details once shipped.

Important Notes

• We cannot ship to PO boxes in some countries.

• Customs delays are outside our control — please allow extra time during busy seasons.

• If your package is lost or damaged in transit, please contact us at support@bigjimskitchen.com and we’ll make it right.